Get your taxes done using TurboTax

As mentioned in my original post I already figured out how to pay via credit card by changing my address. This is in reference to me e-filing my tax return in step 3. 

 

I'm confused as it seems that you're saying even though the Turbotax website states I can file online that I'm not able to. I was only told this after I paid the lump sum to Turbo Tax to do so. How do I go about getting my money back if I can't file through your site? I can't seem to find any email address or phone number to reach out to anyone directly.