@snyder698 If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box. Please try uninstalling and reinstalling. Delete all folders, not just uninstall software.
For information on your code not working please see this link: My code doesn't work Also the desktop version can only be installed on a windows PC or a Mac.Please see this link for more assistance: Security software and TurboTax If you need help installing, we can help with Windows and Mac .
Otherwise if customer care was unable to assist, it sounds like you may need a replacement.
For further questions with this, you would need to speak with a TurboTax customer care agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: Contact Us
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
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