If you installed the 2019 TurboTax software using the CD, why would you need to download the one of the 2019 desktop editions since you already had the software installed?
You need to contact TurboTax support to get this straightened out.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
