@ olwi00
This is an old thread from last year where the threadowner was asking about desktop TurboTax. "Expert Services" was a product name previously available in Online TurboTax, where it is now expanded and called "Live TurboTax." The desktop products do not have that optional Live TurboTax upgrade. It's to provide online users with on-demand access to a CPA/EA tax expert and a final review of the return prior to filing. But that doesn't mean that desktop users cannot get product help and/or tax help.
If you are using Online TurboTax, the list of features you provided does allow you to talk to a "TurboTax specialist." That does not necessarily mean you will automatically reach a CPA/EA tax expert. I presume that's why it says "TurboTax specialist", but it's possible that an agent you reach is both a tax expert and product expert or may transfer you. But it's not the same direct access to a CPA/EA tax expert as the "Live TurboTax" feature provides.
Call and ask whatever you want. If they can help you with it, they will.
