@DZ16 wrote:
I am preparing and filing on behalf of my widowed mother-in-law. Her husband passed in 2019. Like others, I just answered the questions and everything worked until the IRS rejected the filing. I also paid the $24.99 filing fee for Minnesota only to find they rejected the filing also. If I understand correctly, I need to do the following:
-Print and file the Federal Return
-Print and file the Minnesota Return
-Fight with TurboTax to get the refund of the Minnesota filing fee (or tell the credit card company to halt payment.)
Is that correct?
You are correct.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
