I just went through this yesterday. I spoke with a polite customer rep for about 40 mins. because my AT&T firewall and McAfee wouldn’t allow mirroring. The rep also was told this was a CA problem. Finally. After not getting a solution, I had the idea of jyst advancing ahead, FINALLY reasoning that usually you have to approve transactions in a cart and I had not given my credit card or selected charge to Federal. Lo and behold! It only charged me the CA 24.99 (or whatever the charge was) and NOT the audit protection. I filed both electronically and all is fine. I’m glad I’m not the only one who was frustrated by this but I hope to prevent others from going through such angst. I gave a negative customer satisfaction to Intuit. I think they have that on the Deluxe download to squeeze out many thousand of extra bucks from us consumers. I just got stubborn and thought I may as well have gone to an in-person tax professional versus them for how clunky the program was and how bad that second to the last screen was!
