Unfortunately, you may actually need to wait. If they weren't able to connect you there is not a way around it because of the sheer volume of calls they are receiving right now. When you call 1-800-829-1040 please see this website article from the IRS on contact hours and information you will need to have ready when calling them: https://www.irs.gov/help/telephone-assistance.
Here are some tips when contacting the IRS:
- First choose your language.
- Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
- Instead, press 2 for personal income tax questions.
- Then press 1 for form, tax history, or payment.
- Then press 3 for all other questions.
- Then press 2 for all other questions to be transferred to an agent
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