@turbo..qb
TurboTax is asking you to pay for what? Did you read this thread and see that you pay to e-file a state return when you use desktop software--no matter where you purchase the desktop software.
Or---have you made a mistake we are seeing some people make---did you purchase desktop software from Costco and then accidentally use online TurboTax? If you "logged in" to prepare your tax return and used an account and user ID then that might be why you are being asked to pay--because you used the wrong software. If that is what you did, contact customer support.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
