Please check the updated link, How do I get the latest update for my downloaded State program? to see if it helps with your problem.
Please click What is the TurboTax phone number and choose the version of TurboTax that you are using to connect with the correct agent. Let the agent know that you are having problems with a known issue and that you need for them to first push the federal download and then the state download if the above solution does not work for you.
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