If it is a case of forgetting your username and or password, please follow the steps in the FAQ below:
https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...
If you continue to have issues please follow the steps in this account recovery link: https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...
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