Here is a link to Intuit BBB and see the complaints. Please feel free to pile on, let them know the hours spent fixing this issue with your taxes. These responses from the "experts" are really getting condescending. Better they not say anything. No one should pay for this poor help and a refund is the least they should do.
https://www.bbb.org/us/ca/mountain-view/profile/computer-hardware/intuit-inc-1216-202832
