@jcoreyschmidt wrote:
When I go to open turbotax the box that says its checking for updates comes up and then nothing happens. I am using turbotax premier product and mac is catalina 10.15.3. I had been using the program successfully on my mac working on my return and went to purchase the audit defense product add on and this crashed turbotax and I havent been able to open or run the program since. Please help.
If restarting the Mac does not help then
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
