@jsawin2
I've added some additional info to this comment, so I'm sending it through again.
Sorry you had all that trouble. I'm just curious: did they push you a download of the standalone installer of the state program? Other users reported that solved it for them. Other users said it helped to be sure no Windows updates were in "pending" status and no antivirus updates in "pending" status. A lot of this is anecdotal, however. What works for one may not work for someone else.
In any case, if you're dissatisfied with the software, TurboTax does have a 60-day unconditional satisfaction guarantee for the desktop software (CD/download.) See this FAQ about it, which also contains a link to the online refund request form:
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
Actually this might be a better form to use for a refund request in your case than the one linked in that FAQ:
https://support.turbotax.intuit.com/forms/refund-request.jsp
Either one might work, but if using the first form in the FAQ, be sure to mention the "60-day unconditional moneyback guarantee" in the explanation box. The second form already knows that the 60-day guarantee is the reason.
