@yohanna2021 wrote:
I only paid for deluxe cause that's what i was filing under. But the next day i checked it it said self employed an i never switched to self employed. What im filing taxes for isn't self employed.. How can i change it back to deluxe? Or can i change it. It never filed im assuming cause the lady i talked to on the phone said she saw where it said didn't file yet. But she didnt know why or how to change it back to deluxe.
Apparently you were upgraded for some reason, and it's asking for the $50 in difference between the two editions. If you actually already paid for Deluxe previously, it won't let you downgrade since you can't clear the return to start over. You can only downgrade if you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.
I'm wondering how you ended up in Self-Employed after already paying for Deluxe. Did you have any self-employed income for any business, independent contractor, etc.? Did you enter a 1099-MISC?
"the lady i talked to on the phone said she saw where it said didn't file yet."
Is that correct? Have you efiled yet or not? When you log into your account, what status is showing at the Tax Home?
Or is it asking for the $50 payment before you can even proceed to try to efile? Unfortunately, there are no tricks we can tell you in this user forum to get back to Deluxe if you already paid for it.
You can phone Support again and explain what happened. Tell them you ended up being upgraded to Self-Employed by mistake after already paying for Deluxe, and ask them if they will please provide you a service code so you can go ahead and efile.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
