I am sorry you are having trouble with this. I believe you mean you downloaded your tax file and then assigned a password to protect it?
If so, the password procedure is outside of the service we provide, so it is not something we could help you with. If it was part of the procedures that we instructed you to do, then you can reach us in a couple of ways and we can help you.
You can reach TurboTax online as follows:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
[Edited 4/5/20 at 5:40 PM]
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