@taxmule wrote:
Thank you. I seem to be past the software loading and now updating the files and the Extracting Update prompt but is seems to be stuck at about 95% complete.
I force exited and did it again and recived the same results.
Before attempting to update be SURE that the CD has been ejected and in not in the CD drive or the update will never complete since it will be trying to update the CD which is impossible.
If that is not the cause then Restart the Mac. If the problem persists then:
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
