@Unchbo wrote:
You are correct on every step. Then I call the number, give my support number and the AI asks for more information and proceeds to email or text me unhelpful links. The last time I even chose "Talk to a Human" in the contact discourse. I was given a support phone number and case number. I called and got the same Robot which emailed me a link to buy a download. No option to speak to a human.
That is certainly not the way to get someone help with a problem....Let me see what I can do. I'll contact a TurboTax Moderator so that they can review this thread.
