Thanks DoninGA. I understand all of the readily available information. I have been through the AI rabbit hole 3 times now to no avail. Going through "contact us" in my online account leads to AI generated responses that are not helpful, even if I choose "talk with a human". You guys have been great. Unfortunately nobody has told me how to speak to a human to expedite the 2018 "Self Help" download to my account. The 2018 return is basically finished; however I would like to walk through it again before I finalize and print it.
