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Get your taxes done using TurboTax
@ sr18 wrote:
My son was ripped off by Turbo tax, I guess he didn't quite understand it was his first time filing and it cost him like 120.
Sorry to hear he had a frustrating first experience. Did he use Online Deluxe and prepared a Federal return at $40, a state return at $40, and then chose to pay those fees out of the Federal refund? That payment method has an additional $40 fee ($45 for California filers.) That might account for the $120 charge he's received, but you should speak to the folks at TurboTax, as I explain below, to see if you can ask for any relief in this situation.
Please phone TurboTax Support. Tell them your son's first-time situation, and that he would have qualified for one of the free editions (if so), and tell them he ended up in the wrong edition by accident. Since he used a paid edition, he does qualify for phone support, so you should be able to reach them. I'm not sure what they will say or do, but it can't hurt to try.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact