@5812 wrote:
I signed up for Advantage after doing my taxes last year. I received an order confirmation in November of 2019. The email does not contain an order number and the CD never arrived. I have contacted Customer support several times and they cannot seem to find my order number or my license number. When I try to get a refund the site states that the time limit to get a refund has past. I have spent more than 8 hours on the phone and online trying to resolve this issue, but it is like a revolving door. I suspect there are many people stuck in this mess because they do not supply the order number in the email, but you need it to resolve the issue.
Was your credit card account ever charged for the TurboTax product?
