I have been fighting with this for several days. I found this fix and got to step 8, and the latest State Updates finally downloaded and allowed me to eFile. The "TTStateCleanup.zip" file is what fixed it for me. I "removed" my state, and it caused TurboTax to re-download my state with the updates. I opened the program twice and it downloaded NY State updates each time (each update was different), and then I went to the efile section and was able to transmit my return. BTW, I found out that you CAN e file your Federal. You simply choose to e file Federal only, and it will go. It was the STATE return that was holding everything up. Then I went back and found this procedure, and was able to send my NYS return. Hope this helps everyone! See Below for how I got the NY state return to e-file:
State Loop indicates TurboTax is "up to date" after updating but won't allow you to start your state return
To resolve, close TurboTax and then:
- Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.
- Double click to open the zip folder
- Extract the contents of the folder to your desktop and open the extracted folder.
- Right-click the downloaded file (exe) and select Run as Administrator.
- Select your version (Personal or Business)
- select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
- Once the tool finishes doing its thing, close it and reopen TurboTax.
- Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
- If not, click the State Taxes tab and download it from there.
- If the fix-it fails, do this instead:
- Uninstall TurboTax.
- Double-click the CD or download file to start the reinstallation process with the following steps:
- Click Next on the Welcome Screen.
- Click I Agreeon the License Agreement.
- On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
- Click Install after changing the location.
- Reopen TurboTax after installation and proceed to your state taxes.
If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.
One more Thing.....
** the above article was entitled: "State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return". If you can't link to the TTStateCleanup.zip file from my post, look this article up and the hyperlink should work.
