@aesa10 wrote:
I have used TurboTax for over 12 years with no issues. I completed my taxes, paid for my e-file and get this Update error when trying to e-file.
I followed the instructions to the letter on this link https://ttlc.intuit.com/community/bugs-and-error-messages/help/there-is-an-update-available-message-...
After reinstall, my TurbTax Deluxe installed as TurboTax BASIC and wanted me to pay for my State form,
I tried installing on a different computer with the exact same results on initial install and reinstall that I got on original computer. This is completely unacceptable. What are you going to do to remedy this situation? If you aren't going to fix it, I want a refund for the software and my e-file fees, and I will use a different software product.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
