No it should let you start a new return. You don't use a url or go online. Are you on Windows or Mac? Did you install the program from the CD or did you go online and download the program? Did you enter the 14 digit License Code? That is new this year. If you are on a Mac take the CD out of the drive.
First Let's make sure you are using the Desktop program installed on your computer.
Do you see a FORMS button in the upper right on Windows or upper Left on Mac? That is the CD/Download Desktop program. And the menu items go across the top in a Blue bar like Federal, State, Review, File
Or do you show a black bar on the left side with Tax Home, Previous Taxes and menu items like My Info, Tax Tools that is the Online version. If you go to a website where you have to enter your User ID and password to open your return, you're using TurboTax Online.
