@ dctjudge wrote:
trying to login to do taxes; a continuous cycle of username, password, test for robot and security code sent to my phone...not letting me login
By "not letting me", are you saying the security code you are phoned is not working and loops you back to the log-in process?
First try this:
Clear your browser Internet cache and delete any Intuit-related cookies.
Close the browser and reopen it.
This time use a private window (aka "incognito mode", "private browsing", etc.)
Try to log in again.
If problem persists, see if using a different browser makes any difference.
If neither of the above helped, try to gain account access using one of the two methods below. If you still can't get in after that, I've also left info below on how you can phone TurboTax Support for assistance.
To get a list of your User IDs and recover account access, reset passwords, etc., you can use the Account Recovery tool at the link below. Try using your phone number first, since that's the easiest way for the tool to look you up. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that tool on your phone number and email address(es), here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
Or you can phone TurboTax Customer Support and speak to an agent in realtime so they can troubleshoot with you.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
