@c2017willingham wrote:
I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out
If you're locked out because of too many attempts, I believe that is "supposed" to last an hour. Follow the steps I outlined in my instructions above for using the Account Recovery tool above including the method I provided to clear your browser. My info above has 2 different ways to reset a password and gain access.
If you continue to have problems, here's how to reach TurboTax Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
