You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
or
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or if TT is blocking you from efiling, then either a form is not ready or there's a critical error in your input. have you gone thru the review step?
