Also be careful on the screen to pick the state. You just click Edit or Start by the state listed and not Add State at the bottom, that's to buy another one.
Did you first try updating the program? Go to Online - Check for Updates. Then close Turbo Tax and reopen it or even reboot your computer. Then try downloading the state again. Maybe it already gave you a different state for the free one. Is there any other states listed on the state tab?
