@ScottNavy1701 wrote:
I appreciate the information however, it does not seem to be quite accurate and very frustrating. Bottom line, I bought TT Deluxe yesterday. I went out and got an external drive so I could load it without invoking the online install. I go to download the included state, which should be free to download (not e-file) and it is still asking me for 39.99 to download the "Free" state. What am I missing here?
Where did you purchase the TurboTax Deluxe edition? If you purchase from a retail outlet the Deluxe edition comes in two versions, one with and one without the state program included. Look at the box, the CD or website where it was purchased.
If you purchased directly from TurboTax then the Deluxe edition does include one free state program download included in the purchase price.
If you are being asked to pay from the state return using the TurboTax purchased software then contact TurboTax support for assistance, since there is no charge for the state program.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
