@hkephart85 wrote:
I wish I could post a screenshot, but I used the app and I paid $80.00 for my federal + CA state return with apple pay. The charge was already on my Wells Fargo account. Now it takes me to step 2 asking me how I am going to pay...I called the help line to cancel my payment or get help but it was utterly useless as the person I was talking to I don’t believe speaks english as a first language. He literally said he cannot help me and to call back ok Monday. Meanwhile my turbotax has my money and I refuse to use another tax service until I am sure I get my $80 refund back.
Sorry, this is one of the very few things where we on this forum cannot offer help. Any type of billing issue or refund must be handled by TurboTax support. My suggestion would be to wait until Monday and speak with an agent who can help you with this particular problem.
Support is open from 5am to 9pm, Pacific time, 7 days a week during tax season.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
