Please to https://support.turbotax.intuit.com/contact. Please select your product, edition, and then write "I'm locked out of my account". You will get a message that no answers could be found. Select "Try Something Else". Fill out the form and click "submit my information". You will then be given a ticket number and a phone number to call to speak with customer care. They should be able to look you up in the system and get this resolved.
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