Not sure what the issue is for your setup......but if you have one of the personal desktop versions (Deluxe, Premier, H&B), try installing the "Manual Update "
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https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
