If the status of your state return says "Started," then your state tax return(s) is incomplete. It hasn't been finished or filed.

why still says started

I have the same question. My federal return has been accepted, but my state return still shows as "started." I have the receipt that shows that I paid for e-filing both federal and state returns. I don't understand. Please help.

When you e-filed both your state and federal together all of your state forms may not have been available yet. This would have caused the state return not to be e-filed at that time.  If all of your state forms are available now, you can submit your state tax return by following the steps below:

1. Sign in to TurboTax.
2. Under Your tax returns & documents, select Show, and then select 2019.
3. Now select Add a state (this reopens your return).
4. Select State from the left menu (on mobile devices, tap in the upper-left corner to open the menu).
5. On the Let's get your state taxes done right screen, select Continue and follow the instructions.