Please see this TurboTax FAQ below for standard requirements.
https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25...
This issue may also be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
See here for instructions on clearing your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
If none of these troubleshooting tips resolve the issue, and you require additional assistance, you can contact us at (800) 446-8848.
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