Please see this TurboTax FAQ for troubleshooting tips when downloading TurboTax:
https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...
If this does not solve the issue please contact TurboTax Customer Support to assist you with the download:
https://support.turbotax.intuit.com/contact/
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