Yes, you can start.
TurboTax has 2 free online products with free Federal and free State returns. The regular Free Edition is for simple returns and has limited features, and some forms and schedules are not available in that product.
If you can't use Free Edition, the other free product (TurboTax IRS Free File Program) is fully-featured, can prepare all the usual forms and schedules, but one has to meet one of the qualifications to use. See below:
To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:
- Your 2019 household AGI is $36,000 or less;
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.
If you qualify for that program and want to use it, see these 2 FAQs:
FAQ: What is the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/01/...
and
FAQ: How do I switch to the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...
