Can's save

I have purchased and downloaded TurboTax 2019 Deluxe back on December 19th. I could not get it to save my tax file or save to pdf. Today I uninstalled and installed again. Same problem.

 

"file not found" is the error message for the exit and save.

 

"Hm, we do not know what went wrong" is the message when trying to save to pdf.

 

What do I do?

 

Thank you,

 

Anna