You have posted in a cluttered old thread from last year that is 14 pages long, and your issue is sandwiched in between a mass of different issues, where it is less likely to get any attention. You are more likely to get help if you start your own new thread. You can ask your question at the link I provided below.
Go to the following page and click the blue "Ask a Question" button. Then you can enter a question title, and then below your question will be a box with enough space to provide more details about your issue. This is a public Internet forum, so don't post any personal info.