Get your taxes done using TurboTax

What did you already pay for since you are in the Free Edition? It is free for federal and state.  Did you maybe buy the Desktop CD/Download program?  

 

Did you pay in another account?  That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/