Assuming you tried everything in my comment above including a different browser, here's how you can phone TurboTax Support for assistance:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
