If you cannot get into your TurboTax account with the correct password and username, try refreshing your browser. Then, clear your cache in your browser settings and log into Turbotax. If that doesn't work, try using a different browser.
Please click the link, listed below, and follow the steps in the TurboTax FAQ, on how to clear your browser's cache.
https://ttlc.intuit.com/replies/3302272
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