@jm12 wrote:
I ordered the online 2019 version of TurboTax Home & Business and it is not showing in "my downloads." (The 2018 product I ordered is showing.) There is no way for me to send a message after hours to resolve this - the only option seems to be to contact TurboTax from my home computer during the same hours when I would be at work. Extremely inconvenient and I still can't access what I already paid for.
If you are an Advantage subscriber where you receive the desktop software (CD or Download) automatically each tax year, sign onto your Advantage account and then use the toll free phone number to speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage
See this TurboTax support FAQ about an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...
Support is available 16 hours a day, 5 days a week starting on January 6
Otherwise contact TurboTax support for assistance. Use the key words billing issues.
Support is open from 5am to 9pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
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