I have the same question but haven't been able to get any help. I started at 10 a.m. and it is now 5:11. I am very frustrated as I have been given 2 different numbers but they NEVER let you actually get to a tech support person. just send me back to writing it online. have filed 3 times and have 3 support ID numbers and just get the phone number and start all over again.
PLEASE LET ME KNOW IF YOU FIGURE OUT HOW TO ACTUALLY GET THROUGH TO A HUMAN BEING. thanks! Beth
