If you already paid for the online edition you are using with a credit card, then you will have to contact TurboTax support for assistance. On the contact website use the key words billing issues.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
