@vismiker wrote:
I find numerous issues with this explanation.
1. I cannot check my order since the shipping notification email doesn't contain an order number.
2. As a Turbo Tax Advantage member, I thought I could download the software directly. If I go to the Downloads tab, there is no Download button.
3. I never received a CD. I checked my account info and it is correct, but if I select Turbo Tax Advantage info, the shipping address id for my aunt who is in a nursing home. I only entered this info for her Federal return last year.
If you have a valid Advantage subscription with a current credit card number, then you should have received the CD for 2019, if that was your order, and you should be able to Download the installation file for the 2019 software from your Advantage account - https://turbotax.intuit.com/personal-taxes/cd-download/advantage/
If you are having issues with your order then use the toll free phone number for Advantage subscribers as shown after you sign onto your Advantage account.
Otherwise contact TurboTax support for assistance during business hours.
Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Christmas Eve and Christmas Day)
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
