@Liam wrote:
I have a similar problem. However, I bought TurboTax 2019 Premier directly from TurboTax. When I did enter the correct license code it told me the code was no longer valid and I must have entered it incorrectly. It was entered correctly on three or more occasion with the same result. Now, I can no longer find the web page with the record of my TurboTax purchase over the past several years. That record contained the License Code. I want to try again, but anytime I try, I wind up with the TurboTax Online web sight. This is not the web page I need. Can you or anyone else help?
Sign onto your download account using the exact same User ID you used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=downloads
If you continue to have problems with the license code, contact TurboTax support for assistance.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
