You have to start a 2019 tax return and complete the personal information section. After completing that section there will be a Personal Information Summary. TurboTax online editions for 2019 - https://turbotax.intuit.com/personal-taxes/online/
Some users have experienced failure of the registration process when trying to access prior year tax returns.
Contact TurboTax support for assistance with this problem.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
