@jess_barmatz
1) If you are logged into the "Online" tax software, and hit the "Intuit Account" in the lower left corner of the first screen, then you are correct....there is no shipping and Billing in that account setup ....probably because there is no shipping associated with an Online account.
2) If you want to see the "Billing and Shipping" associated with a desktop/download of the software (NOT the same as the Online software)...then log out of your Online account, and use the link shown by @Zirpto to log in again...that other link is for the download software that does have a Billing/Shipping (related to the Desktop/Download software).
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
