@hatetbtax wrote:
This is NOT complimentary to your company, one bit. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. NOT SMART business. Smarten up.
Tax season is from January thru April of each tax year. During tax season TurboTax support is available 12 hours a day, seven days a week.
There is no reason to have agents available 24/7 when the vast majority of taxpayers have filed their tax returns prior to April 15.
TurboTax support After tax season is available from 5am to 5pm Pacific time, Monday thru Friday.
If your complaint is that support being available for 60 hours each week is not sufficient, then contact support during business hours to voice your complaint.
