Are you signed up for the Advantage auto renew plan? Then you get both the CD and download. Otherwise when you order you select CD or download. In fact the default is for the Download. You have to find the little button to ask for a CD. So it's harder to get a CD.
Maybe you can get a refund. Or you should have called and they would have pushed the download to you.
Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/
