Try this link to get your download. Or is it what you are using?
https://shopping.turbotax.intuit.com/app/downloads/
At that page if the download button is not working, then try using a different browser. That might resolve it.
This is a user community forum, so we don't know why it shows your product twice or if you paid twice or not. Was your card charged more than once?
If you need to speak to TurboTax Customer Support, here's how. Hours are 5AM-5PM Pacific (8AM-8 PM Eastern.)
You can use the form at the link below to schedule a call back, or it may provide a number.
https://support.turbotax.intuit.com/contact
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
